Women's Western Turquoise Christmas Tree Print Casual Sweatshirt

SPU: DZ-181911-YJ

Fabric Name: 100% Cotton-blend

Pattern: Turquoise Christmas Tree Print

Process: Printed

Style: Casual

Length: Regular

Collar: Round Neck

Popular Elements: Christmas Tree

Sleeve Type: Raglan Sleeve

Occasion: Daily

Theme: Spring, Fall

NOTE: If you are not sure, please choose a larger size. If you have any doubts about this product, we suggest you contact our customer service team. Due to the color difference between the screens of different electronic devices (computers, mobile phones or ipads), especially the CRT screen and the LCD screen, the color of the item may be slightly different from what you see in the photos, please take the actual product as the standard.

For standard shipping, orders will be delivered by the national postal service of the destination country. For shipping outside the United States, you might be required to sign on the package to receive the item and thus please choose an address where someone is available to receive the package during business hours. We provide FREE STANDARD SHIPPING for order amounts over US $69(Order Amount=total item price + tax - marketing discount (including coupon code).
Please note that at this time, we offer shipping within the United States ONLY.

How long does shipping normally take?
For Normal Products, Delivery Time(13-21 Days)=Processing Time+Shipping Time
1. Processing Time Normally 3-7 Business Days
2. Standard Shipping Time 10-14 Business Days 

Shipping Cost

Order Over US $69, Free Shipping
Order Less US $68.99, Shipping Cost $8.99

Delivery time is not guaranteed for Standard Shipping and thus we would suggest Expedited Shipping if there is a date that you would like to meet. The above are estimated time required by the postal service and does not include the processing time of the Customs in the destination country. In some cases, the local Customs office of your country may require additional documents and time to have your package cleared, and this may also cause further delay in the delivery. 

How can I get my track&trace code?

Every customer will receive their track&trace code automatically, once we have your order ready for shipping. The track&trace code will be sent to your Email, which you filled in our system. In some instances, the carrier's tracking information may only be available in 1-2 business days after the order is shipped. 

Will my package be delivered to my house or to the post office for me to pick it up?

Your order will arrive at your house. There may be exceptions that door-to-door delivery service is not provided in particular cities/areas/countries, though this is rare. 

When will you ship my order?

Orders placed using our standard shipping will be processed within 3 business days. 

Please allow extra time for your order to be processed during public holidays and busy periods. Customs and Postal Service may also require extra time to work on the processing/delivery during peak season or before major festivals (e.g., Valentine’s Day). For details on public holidays in the destination country, please refer to the local government website. Please also note that delays may occur as a result of pending payment authorizations. 

How do I track my order?
For worldwide common tracking tool: www.17track.net

Why do I have to pay the standard shipping fee for my order?

Free standard shipping is applicable only to orders with a total value (after discount) over US $69 under normal circumstances, For orders under $69, a shipping fee of $8.99 will be applied. The shipping cost of the return and exchange shall be borne by the buyer.

Import Taxes & Duties 

Some countries outside the United States may require import tax, duties, and related Customs fees for the imports, and the cost is not covered in payments you made to us. These charges, if applicable, are determined and charged by the Customs office of the destination country. For further details of charges, please contact your local Customs office directly. 

Still not getting your answers? Email us anytime at service@romanshe.com

Returns & Refund Policy

Thank you for shopping at romanshe! We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, we are here to help.

1. Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached and in its original packaging. You must also provide a proof of purchase, such as a receipt or order confirmation email.

We do not accept returns on the following items:

• Gift cards
• Sale or clearance items
• Personalized or customized items

2. Returns Process

To initiate a return, please email us at service@romanshe.com within 14 days of receiving your order. Please include your order number and reason for the return in your email.

Once we have received and processed your return request, we will provide you with a return shipping label and instructions on how to return your item.

You are responsible for the cost of return shipping, unless the item was defective or damaged upon arrival. We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your returned item is received by us.

3. Refunds

Once we have received and inspected your returned item, we will notify you of the status of your refund.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.

Please note that we do not refund shipping or handling fees, unless the item was defective or damaged upon arrival.

4. Exchanges

We do not offer exchanges at this time. If you would like to exchange an item, please follow the returns process outlined above and place a new order for the item you would like instead.

5. Damaged or Defective Items

If your item arrives damaged or defective, please email us at service@romanshe.com within 3 days of receiving your order. Please include photos of the damaged or defective item in your email.

We will provide you with a return shipping label and instructions on how to return the item. Once we have received and inspected the item, we will send you a replacement or issue a refund, depending on your preference.

6. Contact Us

If you have any questions or concerns about our Returns & Refund Policy, please email us at service@romanshe.com. We are here to help!

Order Cancellation:
Within 24 hours of purchase,if you decide to cancel your order,you can contact us immediately to initiate a return.We will cancel the order and refund you.
If more than 24 hours have passed and the order has not been shipped yet,we will charge a 15% cancellation fee and refund the remaining amount to you.
If the order has been shipped,we will not accept cancellation requests.