Other Shipping Issues:
If you have any other questions regarding shipping, feel free to contact us. Our customer service team will be happy to assist you.
Order Processing:
1.1 All orders will be processed within 1-5 business days after order confirmation. Please note that processing time does not include weekends and holidays.
Shipping Service:
2.1 Our logistics partners will be responsible for delivering your order to the provided shipping address.
2.2 Shipping fees will be clearly displayed at checkout. We offer free shipping when your purchase amount exceeds $69.
2.3 Ensure that the provided shipping address is accurate to avoid delays or delivery failures due to address errors.
Delivery Time:
3.1 Our delivery time is approximately within 7-25 days, and the specific time may vary based on the chosen shipping service and destination. Once the order is shipped, you will receive a confirmation email with tracking information.
3.2 Please note that delivery times may be affected by weather, traffic, or other unforeseen circumstances, so we cannot guarantee that all orders will be delivered within the promised time.
Tax Considerations:
Before the delivery of goods, resolving customs duties and taxes is a legal requirement. These fees are mandatory government charges, and all collected taxes will be submitted to the tax authorities. Homesue will not charge you for the taxes you pay. The shipping carrier may collect prepaid taxes and duties to clear the parcel through customs and then charge the recipient.
Goods will be imported on behalf of the recipient/buyer. The recipient authorizes Homesue to import goods on their behalf. Additionally, the recipient/buyer agrees that Homesue can delegate the obligation of importing goods on their behalf to subcontractors (such as customs brokers).
Customers are responsible for bearing customs duties and taxes. Due to varying tax policies mandated by U.S. laws in different states, special attention is needed. Customers in California, USA, are required to pay a tax of 9.38% of the total product price, which will be collected at checkout. Customers are responsible for customs clearance. Customers should bear the costs associated with the abandonment, refusal, undeliverability, or return of goods during the customs clearance process. *Note: All international parcels may be subject to customs duties and taxes. The tax-free parcel limit is set by local customs authorities. Please check your local customs website for more information.
Return Policy:
5.1 For detailed information on returns and refunds, please refer to our return policy page.
5.2 In the return policy, you can learn about the conditions, process, and deadlines for returns in detail.
How to Get My Tracking Number?
6.1 Once we are ready to ship your order, each customer will automatically receive their tracking number. The tracking code will be sent to the email address you provided in our system. In some cases, carrier tracking information may be available 1-2 business days after shipment.
How to Track My Order?
Contact Us:
If you have any questions about our shipping policy or need further assistance, please feel free to contact us. We will respond within 24 to 48 hours.
[Email ]:
support@homesue.comWe appreciate your support!
