About Transportation support

Key Milestones in Transportation Coverage Definitions

1. Transportation Coverage Creation: Customer successfully pays for the order.

2. Transportation Coverage Takes Effect: After you ship the goods, the package containing the insured goods begins its logistics tracking.

After the customer confirms receipt, your fulfillment of the contract ends. The remaining situation involves the needs of the customer and the insurance company.

Whether the customer initiates a claim, the transportation coverage is in the process of processing, or the claim is completed, the policy remains in effect.

3. Premium Refund: After the insured goods have not been shipped and a full refund has been issued, a premium refund will be automatically initiated and returned to the customer via the original payment method.

4. Policy Cancellation: After the premium is successfully refunded to the customer, the policy relationship is terminated.

5. Policy Expiration: The policy will expire 90 days after its creation date. At that time, the customer will not be able to get a premium refund or file a claim.

Note:
Policy refunds must be initiated before the goods are shipped (before the policy takes effect). The refunded portion of the premium will no longer be deducted from your subsequent payments.

Upon cancellation, the insurance contract relationship is immediately terminated. 6. Changes in Coverage: If an order has been paid for but not shipped, you can modify the delivery address after communicating and negotiating with the customer.

Shipping Coverage & Compensation Details

Covered Packages: Package Delay, Package Loss, Package Damage.

1. Package Delay:

For international shipping, if a package is not delivered within 90 calendar days of being shipped, it is considered delayed, and the insurance company will compensate the customer with US$5.

2. Package Loss:

For international shipping, if a package is not delivered within 90 calendar days of being shipped, it is considered lost.

For lost packages, the insurance company will compensate the customer for the value of the goods (the specific amount is based on the customer's purchase payment). If the package's tracking status shows it has been delivered, but the customer reports not receiving it, it is considered lost or stolen, and this situation will also be considered a form of loss.

3. Damage to Packages:

If a customer receives an item that is visibly broken, cracked, bent (if the item is inflexible), crushed, or otherwise rendered unusable, the insurance company will compensate the customer for the value of the goods (the specific amount is based on the customer's purchase payment). This does not include items with manufacturing damage, incorrect packaging, or unsealed items.

Note:

The maximum compensation for any item is the value of the item (the specific amount is based on the customer's purchase payment). International shipping refers to shipments originating outside the customer's destination country.

The compensated value of the goods refers to the actual payment amount after discounts and reductions accumulated from various marketing activities, plus sales tax. It does not include logistics costs, shipping taxes, tips, or payment channel discounts paid in the order.